Getting set up
Help with your first import, classes, fee structures and adding staff accounts.
Open resourceSupport that keeps your school running.
Fast answers, a clear owner for every issue, and careful handling of your school's data.
Account and sign-in
Trouble signing in, a locked account, or a member of staff who needs access changed.
Open resourceProduct guide
What the system does, how each module works and what your school needs to run it.
Open resourceHow we prioritise
- Sign-in problems and anything affecting student records are treated as urgent.
- For a fee or invoice question, include the invoice number, the student's name and a screenshot if you have one.
- Report security concerns privately using the security address on the contact page, never in a public channel.